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gSyncit Frequently Asked Questions and Common Solutions

Provided below are many of the frequently asked questions and issues experienced by end-users of this product. Please consult this information first before contacting product support.


STATUS: Details on recent "Authentication failed. One or more errors occurred. One or more errors occurred." errors.
STATUS: Details on recent "syncEvent requires the X-Redirect-Calendar-Shard header" errors.
STATUS: Details on recent "cannot access the calendar you requested." errors.

INSTALLATION
>:
Both gSyncit 32/64 bit installers report needing Outlook 32 or 64 bit.
>: Software upgrade fails due to missing prior installation
>: DLL not found during installation
>: Installer 2503 error code while installing 

LICENSING

>:
How do I transfer my license to a new computer?
>: How do I register gSyncit / "Invalid Registration Key" when registering?

AUTHENTICATION ISSUES
>: Problems authenticating with Google account  

SYNC NOT WORKING
>: Calendar sync wants to delete random events when syncing by day range  
>:
Problems resolving Exchange email address to Google entries  
>: Error TYPE_E_CANTLOADLIBRARY and TYPE_E_LIBNOTREGISTERED encountered
>: The gSyncit toolbar in Outlook is missing and the sync is not working.
>: Outlook crashing when gSyncit is installed.
>: Outlook encounters errors while reading your Outlook data / HOW TO REPAIR OUTLOOK DATA FILE.
>: "Bad Data" or "Cache read error for type" error while syncing with Toodledo or Pocket Informant.

CONFIGURATION
>:
How to create a application specific 2-step password for gSyncit
>: How to setup user-defined fieldst mappings for task sync mappings.
>: How to sync Franklin Covery Outlook task priorites in Outlook with Pocket Informant
>: How to sync mutliple Google calendars with the same Outlook calendar.

OUTLOOK SYNC ERROR 
>:
"one or more items in folder you synchronized do not match"