Support

ONLINE HELP/GUIDES
gSyncit
TamTam CVS SCC
TamTam SVN SCC

SUPPORT OPTION
Request Refund
Resend Licenses
Update License

Uninstalling

gSyncit Support and Common Solutions

Provided below are many of the frequently asked questions and issues experienced by end-users of this product. Please consult this information first before contacting product support.


INSTALLATION
Install Error: DLL not found during installation
Install Error: Installer reports error 2502 & 2503.
Install Error: Both gSyncit 32/64 bit installers report needing Outlook 32 or 64 bit
Install Error: Software upgrade fails due to missing prior installation
Install Error: Could not open key UNKNOWN...
 

LICENSING
(Transfer License): How do I transfer my license to a new computer?
(Register Software): How do I register gSyncit / "Invalid Registration Key" when registering?

AUTHENTICATION ISSUES
ERROR:
Authentication failure: "Page could not be displayed", "Page Not Found", "Authentication failed."
ERROR: "Method not found: 'System.Net.HttpStatusCode...get_StatusCode()'."
ERROR: Authentication fails due to "We've detected a problem with your cookie settings"
ERROR: Could not load file or assembly 'System, Version=2.0.5.0'
ERROR: Unable to verify account information. ==> Forbidden

SYNC NOT WORKING
(Missing Toolbar/Addin) Sync not working & gSyncit Outlook toolbar missing
(Inactive Addin) gSyncit Outlook add-in keeps being reset to inactive/disabled  
(TYPE_E_LIBNOTREGISTERED) TYPE_E_CANTLOADLIBRARY and TYPE_E_LIBNOTREGISTERED failure
(Malformed database) The database image is malformed failure
(Repair Outlook Data) How to repair your Outlook personal folder file (.pst)

GENERAL SYNC ISSUES
(Calendar Sync) "There was a problem syncing your Google calendar"  
(Calendar Sync) End date occurs before start date.  
(Attendee Sync) Syncing Outlook/Google Attendees
(Slow Sync) Sync process runs slowly in Exchange managed environment
(Duplicate Contacts) How to remove duplicated contacts  
(Duplicate Invites) Duplicate invites appear in the Outlook/Google calendar  
(Delete Issue) Calendar sync wants to delete unexpected events when syncing by day range  
(Email Address Issue) Problems resolving Exchange email address to Google entries  
(Outlook Crash Issue) Outlook crashing unexpectedly when gSyncit is installed
(Bad Data Error) "Bad Data" or "Cache read error for type" error while syncing with Toodledo or Pocket Informant
(Message Body Blank) Email message body is blank in Outlook
(Outlook Sync Issue) "One or more items in folder you synchronized do not match"

SETTINGS & CACHED FILES
(gSyncit v4) " Value cannot be null. Parameter name: value" - How to reset locally cached sync data files.
(gSyncit v4) How do I reset my Google calendar and do a clean sync from Outlook  
(gSyncit v4) How do I reset all my gSyncit configurations.  


CONFIGURATION
(No Default Client) "Either there is no default mail client or the current mail client cannot fulfill the messaging request"
(User Defined Fields) How to setup user-defined fields mappings for task sync mappings
(Pocket Informant) How to sync Franklin Covey Outlook task priorities in Outlook with Pocket Informant
(Google Calendar) How to sync multiple Google calendars with the same Outlook calendar
(Confirm Deletes) HoHow to sync disable confirming deletes
(Using 2-step Authentication) How to create an application specific 2-step password for gSyncitu>