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gSyncit Support and Common Solutions

Provided below are many of the frequently asked questions and issues experienced by end-users of this product. Please consult this information first before contacting product support.


INSTALLATION
>:
DLL not found during installation
>: Installer reports error 2502 & 2503.
>: Both gSyncit 32/64 bit installers report needing Outlook 32 or 64 bit
>: Software upgrade fails due to missing prior installation
>: "Key not valid for use in the specified state" or "object already exists"
>: Could not open key UNKNOWN...
>: (gSyncit v4) Could not load file or assembly 'System, Version=2.0.5.0'
>: (HttpStatusCode) Method not found 'System.Net.HttpStatusCode' error when authenticating,
 
LICENSING

>:
How do I transfer my license to a new computer?
>: How do I register gSyncit / "Invalid Registration Key" when registering?

AUTHENTICATION ISSUES
>: (Authentication Issue) Authentication failure: "Page could not be displayed", "Page Not Found", "Authentication failed."
>: (gSyncit v3) Problems authenticating with Google account
>: (gSyncit v4) Authentication fails due to "We've detected a problem with your cookie settings"


SYNC NOT WORKING

>: (Missing Toolbar) Sync not working & gSyncit Outlook toolbar missing
>: (Repair Outlook Data) How to repair your Outlook personal folder file (.pst)

>: (TYPE_E_LIBNOTREGISTERED) TYPE_E_CANTLOADLIBRARY and TYPE_E_LIBNOTREGISTERED failure
>: (gSyncit v4) End date occurs before start date. 
>: (gSyncit v4) "There was a problem syncing your Google calendar" 
>: (gSyncit v4) gSyncit Outlook add-in keeps being reset to inactive/disabled 
>: (gSyncit v4) "Value cannot be null. Parameter name: value" - How to reset locally cached sync data files.

SYNC PROBLEMS
>: (Slow Sync) Sync process runs slowly in Exchange managed environment
>: (Duplicate Contacts) How to remove duplicated contacts 
>: (Duplicate Invites) Duplicate invites appear in the Outlook/Google calendar  
>: (Delete Issue) Calendar sync wants to delete unexpected events when syncing by day range  
>: (Attendee Issue) Problems resolving Exchange email address to Google entries  
>: (Crash Issue) Outlook crashing unexpectedly when gSyncit is installed
>: (Bad Data Error) "Bad Data" or "Cache read error for type" error while syncing with Toodledo or Pocket Informant
>: (Message Body Blank) Email message body is blank in Outlook

CONFIGURATION
>: "Either there is no default mail client or the current mail client cannot fulfill the messaging request"
>: (gSyncit v4)
How do I reset my Google calendar and do a clean sync from Outlook  
>: (gSyncit v3) How to create an application specific 2-step password for gSyncit
>: How to setup user-defined fields mappings for task sync mappings
>: How to sync Franklin Covey Outlook task priorities in Outlook with Pocket Informant
>: How to sync multiple Google calendars with the same Outlook calendar
>: How to sync disable confirming deletes
>: (gSyncit v4) How do I reset all my gSyncit configurations.  

OUTLOOK SYNC ERROR 
>:
"one or more items in folder you synchronized do not match"