1. Home
2. Support
3. gSyncit Support

Problems Resolving Email Addresses

When using gSyncit to sync contacts/events from Exchange Server to Google users may experience errors related to bad/invalid email addresses causing a break in the sync process. This issue can be addressed by changing the order which Outlook searches the local address books used to resolve Exchange contacts.

When gSyncit resolves contacts it does so through Outlook which uses the contact lists associated with the "Address Book" functionality buried within Outlook. The order of the address books has a unsuspecting result on the ability to resolve email addresses.

To resolve email resolution issues open the Address Book in Outlook and select Tools / Options on the Address Book Contacts dialog. Then select Custom. The make sure the local Contacts folders is searched first before the Global Address Book. If the Global Address Book is not in the list then add it so it appears after the Contacts folder.