- gSyncit Support
Sync asks to delete events unexpectedly ...
If you encounter the case where the sync
wants to delete events that you did not delete
this could be due to a number factors. Please
see the following options to correct this issue.
CHECK THE OUTLOOK ARCHIVING OPTIONS
If you notice that gSyncit wants to delete items from the
Google calendar and the dates of the events are
in the past then check the Outlook calendar folder archiving
settings. Many users that use the auto-archiving feature in
Outlook also include the calendar folder. Events that fall
within the auto archiving parameters will be moved to the
archiving .pst file and will trigger the event to be deleted
from the Google calendar. If you want the Outlook calendar to
always retain past events then turn off the option to use
archiving as shown below.
CHECK THE WINDOWS REGION SETTINGS
If the Windows Region settings are not set
correctly this can affect the ability
to search Outlook events within a specific
date/day range. gSyncit uses the Outlook calendar "restrict"
logic to request events within a specific date range and if the
system region settings are not set correctly this can cause the
Outlook search to return a different result set and trigger
gSyncit to think the items have been deleted.
On the Windows regional settings the two most critical settings to check are the AM/PM symbols and the "Digit grouping symbols"
(images shown below). Regardless if using a 24-hour time format
the AM/PM symbols must always be defined as gSyncit
internally uses AM/PM indicators to search the Outlook calendar.
Additionally, if using a 12-hour time format the "tt" format
must be included in the time format as shown below. The Digit group symbol must be also be defined as a shown below
as this is used internally by Outlook when searching events.
CHANGE THE SYNC DAY RANGE
syncing by day range it is best to sync to shorted number of
days in the past. We do recommend syncing 30 days back and 365
days forward. However, some users experiencing issues should try
syncing 365 days back and 365 days forward if they notice
problems syncing yearly recurring events from Outlook.